Archive for August 27th, 2009

"Six Steps to Recovering Lost Trust" – facetoface – Don Peppers and Martha Rogers

Thursday, August 27th, 2009

The situation facing most financial services firms is a lesson to all companies on customer trust.  Here are 6 Steps on regaining lost trust published in 1to1 Magazine.

read the article: 09 f2f_Fall – 6 Steps to Recovering Lost Trust